RPC Lettings - Privacy Policy

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Privacy Policy

RPC Lettings is committed to protecting your privacy. This Privacy Policy forms part of our Legal Information and sets out how RPC Lettings handles data which identifies you.

About Us

RPC Lettings is registered in England and Wales, No. 4857900. Registered Office 20 Briercliffe Road, Burnley BB10 1XB. We are registered under the Data Protection Act 1998 and any information you supply will be treated in accordance with that Act.


Information gathered and its use

We receive and store any information you enter on our website, or give us in any other way, or provided by you when giving us feedback.

We use your contact details to communicate with you. We may also use your information to send you offers and news about RPC Lettings products and services. We may contact you by post, email, telephone or fax for these purposes. If you do not want to receive such communication you can opt-out at info@rpclettings.co.uk. Please note that there may be instances where it may be necessary for us to communicate with you, in any event, for administrative or operational reasons relating to our service.


Enquiries

When you enquire on our website, you provide your name, address, email address and other contact details these are the details that we will use to respond to.


Cookies

On 26 May 2011, the rules about cookies on websites changed. This site uses cookies. Some of the cookies we use are essential for parts of the site to operate and have already been set. We also use Google Analytics, which uses cookies. You may delete and block all cookies from this site, but parts of the site will not work.

Cookies on this site and their purpose
Cookie Name Function
CMSSESSID* Cookies starting CMSSESSID are created by our Content Management System of choice, CMS Made Simple, to enable its functionality. These cookies are essential to the correct function of the website.
cookie_notice This is set when a visitor closes the cookie notice box to prevent it reappearing.
_ga This is the Google Analytics cookie, used by Google to anonymously track visitors to the website.

Site monitoring

When you use the site we anonymously record the details of the pages you look at. This data is not personally identifiable. We use this data to monitor site traffic and analyse paths customers take through our site which enables us to improve the service we provide. This information is only used by ourselves and is not passed to any other party.

We reserve the right to change, modify, add or remove provisions of this Privacy Policy. Any changes to this Policy will be shown here, and we recommend that you check this Policy again from time to time.


Place of processing

The personal information held by us is held on and processed by computers situated in the United Kingdom.


Security

We have security measures in place to protect our customer database and access to this database is restricted internally. However, it remains your responsibility:


Disclosure for legal reasons

We reserve the right to communicate such personal information as we hold to third parties which seek the disclosure of it, if we are requested to do so by law.


Links to third party sites

Our site contains links to other sites. RPC Lettings is not responsible for the privacy practices, or the content, of those websites.


Data Protection Information

You can obtain further information about data protection laws by visiting the GOV.UK website at www.gov.uk/data-protection/the-data-protection-act

Integrity and Professionalism

Recently we received a copy of this email sent to the Burnley Council regarding our services. 

 

"As you can imagine due to the nature of our work we receive a lot of complaints in relation to landlords about poor condition, poor management practices, unlawful evictions; and even intelligence sharing in relation to serious organised crime.

 

Despite this we know there are many landlords and managing agents that work professionally providing excellent standards but it so nice when we hear it from other people which is why I wanted to share the email with you.

 

Regards Clare

 

From: Steve Daly [mailto:steve@homes2love.net]
Sent: Wednesday, November 29, 2017 9:41 AM
To: Clare Jackson
Subject: The flooding issue between 9 & 11 Granby Street, Burnley, Lancs, BB12 0PP

 

Good morning Clare,

 

Well I hope?

 

Clare, you may recall, a few weeks ago, there was an issue whereby the kitchen ceiling and wall became extremely damp due to what was obviously a water leak. This happened on Saturday evening, was reported on the following Sunday and it was not until Monday, that I could get an emergency plumber in to do the necessary fix

 

It turned out that the tenant had been playing with the central heating system and caused the flooding in No 11 Granby Street which then impacted No 9.

 

I was not best pleased as around that time I was ‘firefighting’ on so many property issues for homes2love [leaking showers and a flood in a property in south London]

 

Well I’m sending this e-mail as I would like the Licencing Team at Burnley Council know that the actions taken by both the Landlord [Mohammed Butt] and the Letting Agent [RPC – led by Mujeeb Rehman] have been exemplary

 

These guys have just been absolutely amazing and are a credit to their profession – they have handled this issue with great integrity and professionalism

 

On being alerted that there was a problem by a member of your team, Steve from RPC immediately went out to 11 Granby Street to turn off the water to stop further ingress

 

Mohammed [the landlord] was brilliant in no questions asked, paying for the emergency plumbing visit and has since sent in his team to repair/repaint the ceiling and wall in the kitchen and repair the kitchen light

 

Often Landlord’s & Letting Agents come in for such a bad press, so it’s great when  there are shining examples when this trend is bucked

 

Please can you kindly feed this back to your team

 

 

Kind regards,

 

 

 

Steve Daly

Maintenance Manager

Homes 2 Love

steve@homes2love.net

07951 724608

 

 

 

Integrity and Professionalism

Nice Professional People

Good morning Mujeeb

 

I hope you and your team are well.

 

Just a quick note to say thank you to you and your team for looking after my property and the rental aspect. Every time I had cause to contact the office I was met with good service, nice professional people and people who knew me and the property and who were always happy to deal with my queries.

 

The property is now sold and I have returned the license form to the council as requested.

 

Thanks once again for all your help.

 

Kind regards.

 

Tina.

Nice Professional People

Landlord Licence application and RPC's help

Dear Mujeeb and all the team at RPC,

Thank you for helping me with the Landlord License on-line application.  When I tried to do it myself I had nothing but problems with the forms, the website, and the information they required.  I did read them, but the instructions on the website were not at all clear to me.  Happily you offered to complete the forms, and sent me pdf files for my approval prior to submitting it.  It was also very good that you helped us complete the License Holder's forms and showed me how to apply for the Scotland Disclosure. 

The extra burden of the license application is not just the fee per property, but the worry about correct completion of the forms, and the time consuming activity of actually entering everything on the on-line forms.  Thanks to RPC that is now completed and I am a compliant landlord!

 

Best wishes

Nick ( Malta)

Landlord Licence application and RPC's help

Proficiency & Professionalism

After struggling with a few unreliable letting agents over some years, we found Mujeeb Rehman & RPC Lettings over 10 years ago. We transferred our 3 properties to him and have never looked back. We had difficult properties and struggles along the way but were so well supported by Mujeeb and his staff that our journey became manageable. Their proficiency & professionalism was executed in such a personal, prompt and attentive manner that one would be forgiven for thinking one was the only Landlord they were attending to. Unlike other agencies we used, RPC never failed to find tenants within a short space of time. Our rents were paid timeously and all other services were provided efficiently with dedication and care. The fact that staff remain with RPC Lettings year on year is a testament to a happy and well-run company thus providing landlords with continuity and confidence. Other agencies may charge a lower Management fee but in my experience the fees charged by RPC are absolutely justified in respect of their first class service and the reduction of stress for the Landlord. We have no hesitation in recommending this agency above all others.

Heather & Ian Johnson (2017)

Proficiency & Professionalism

In Safe Hands

Since RPC Lettings took over as Lettings Agents for my properties I have found them to be completely professional.  The Inspections they carry out are thorough and if jobs need to be done they are carried out as quickly as possible after consultation with the Landlord. If you phone the Office with a query then they deal with it and come back to you with a reply soon afterwards.  They inform you of any new laws regarding Landlords. The staff are always pleasant and helpful. I would recommend them to any new Landlords as I have nothing but praise for them as they are efficient and I know my houses are in safe hands.

 

Marcia Chadwick

 

 

In Safe Hands

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